FREQUENTLY ASKED QUESTIONS AND ANSWERS
Do I need a Telkom line
for this service?
No, Yahclick customers don’t need any other
infrastructure except a computer and electricity at the premises to
connect to YahClick.
Can I use Skype on
Does the daily usage
No, daily usage is based on a use it or lose it principle. The FAP token does not
Will Vox keep stock for
Yes, reserve stock is warehoused in Johannesburg.
Who is responsible for
damages to the equipment. Will
rain affect the signal
and equipment in case
of a lightining strike?
The customer must insure the equipment at the customers cost when it is
on a rent option. If the customer purchased the equipment outright, we
recommend that the customer still insure it, as the warrantee
don’t cover lightning damage.
How long will the
customer have to wait
Will be delivered within 72 hours – subject to approval of Travel Cost
if an installer visit is required.
How will the speed on
value 512 products
compare with Edge and
The customer can expect a high through put of data. In other parts of
the world it realised in around 70% of the download speed.
What are the system
requirements for the
customer PC ?
The customer will require a PC with a Windows XP, Vista, windows 7
or Mac operating system on it.
Will rain affect the
signal and to what
Rain Fade is the loss of signal from the satellite during the rain.
Rain fade can occur even if it is not raining at our location.
A large black thunderhead can block signal if it gets
between you and the satellite.
· Rain Fade is the physical phenomenon that deteriorates
RF signals due to the presence of moisture
(rain, snow, ice) in the transmission path.
· Losses are especially prevalent at higher frequencies
like Ka-band (Y1-B is a Ka-band satellite)
· Rain Fade can be caused by precipitation at the uplink
or downlink location. However, it does not need to be
raining at a location for it to be affected by rain fade,
as the signal may pass through precipitation many miles
· Signal loss can occur due to presence of precipitation
on the antenna assembly as well
· HN system has mechanisms built in to minimize the
effect of rain fade on service known as Adaptive
Coding and Modulation (ACM) and Adaptive Inbound
Can viruses effect the
Viruses can enter your PC in the same way than any other
internet options. The customer must protect the PC through
Will Vox offer a VoIP
product on YahClick?
Yes, but voice over satellite internet is subject to latency.
Are VPN services
available on YahClick
Yes, VPN services will be possible on business services
plans at an additional cost.
Can the customer
upgrade to new
equipment during the
36 month rental period?
The customer will have the option to upgrade to new
equipment during the rent period if new equipment
becomes available or service plans require different
Is it possible to see
a demonstration of
It is possible to demonstrate it at your nearest reseller.
Please request accordingly on our website.
Can the customer
sell the equipment?
The customer can sell the equipment if the customer
owns it. The customer should not sell the equipment
to someone outside of the RSA.